Top Field Service Automation Solutions for Your Company
Field service management software is ideal for a lot of companies. This software helps these companies ensure effective onsite services. They track requests, manage personnel, and allow businesses insight into their operations. These features can help with scheduling, dispatch, tracking your fleet, work order and inventory management, and analytics and data reporting.
These systems increase the ability to coordinate between multiple points of entry in a system and help increase profits by saving time and money while simultaneously increasing the speed of transactions. These take away the need to manually control scheduling and dispatching. They eliminate the issues of unskilled technicians, overscheduled resources, and disjointed communication among departments.
What Makes a Good Software?
The best solutions will have plenty of features and the ability to customize to your needs. This software will combine a lot of different functions and tasks into a single, unified solution. At a bare minimum, these field management systems need to be able to send and receive requests, schedule and assign technicians for the jobs and provide real-time visibility into the status of these jobs through technician mobility.
The best systems will also include tools to help with inventory, accounting, and back-office systems integration. They will have automatic vehicle location and driver safety features, complex scheduling and routing optimization, and a system for tracking, ticketing, and managing customer appointments and orders. They should also be able to do some worker activity management, like tracking times, performing live job status updates, and tracking time.
More advanced programs will offer complex document management, be able to automate appointment reminders for customers, manage larger products, and integrate CRM tools. Some solutions dive deep into single functions, like dispatching, and other systems provide general features for a wider range of jobs, like fleet management, call centers, and customer portals. The system you need will depend on your company’s goals and needs.
Top Field Service Automation Solutions
Now that you’ve learned what a Field Service Automation program can do, here are a few of the best options to get you started.
The beauty of MCA Connect is its strategic vision. They are an award-winning Microsoft Gold Partner that can easily help you implement any of their industry-specific services. They have knowledge of the area and are dedicated to their customers. They offer some great ERP solutions that can help your business integrate smoothly, with a process that offers real-time data and analytics and shows weaknesses in the chain.
Other Great Options
Some other great options include Field One, which includes analytics and a mobile app and Enterprise SMB, which also includes both a mobile app and real-time analytics. Jobber offers a mobile app and a free trial, so you can see what you think, but they don’t include any analytics. Service Fusion, mHelpDesk, and KickServ are also great companies. RazorSync offers average pricing with a mobile app, analytics, and a free trial! ServiceBridge also offers all of these things, and it can handle franchise operations as well as small to medium businesses.
Benefits of FSM Technology
A successful FSM operation is a key requirement for high levels of customer satisfaction. Integrating FSM can even lead to higher levels of customer loyalty and return business. These improve communication, manage work orders, and effectively handle inventory and warehousing. It can even increase employee productivity by 33%, reduce dispatch calls by 60%, and increase fuel efficiency by 32%, according to a case study done in the home health industry.
The customer lifetime value increases exponentially with proper FSM integration. The improved experience increases the accuracy of scheduling and dispatching, creates shorter windows of time for them to wait around, and streamlines the amount of time it takes to give them a quote and start a work order between technicians and their home office.
Rather than having technicians who work alone and feel isolated from their home office, you’ve got a system where parts and labor are coordinated well. A technician no longer needs to call the warehouse for parts and wait around or spend ages coordinating an earlier arrival time on their next job if one takes less time than expected.
It also avoids the need for technicians to make a trip to the office to pick up paperwork and another to file it every afternoon. The back and forth process that increased wait times and decreased productivity is eliminated with online management technology.