Top 5 Benefits of an Automation System
If you’re running a business with cross-functional teams and workgroups, there’s always the possibility of running into trouble – processes not in sync with overall team goals, lost tasks in e-mails, delayed responses to urgent communication, not knowing the status of the project, what your team is doing (or not doing), mayhem basically.
If you’re planning on ensuring client satisfaction, overall team collaboration and project accomplishment on time and on budget, you should realize that if your working environment sounds a lot like the one described above, seriously considering the installation of an automated process solution is in order.
If you’re still unsure, let’s tackle the top five benefits of an automation system:
1. Customer satisfaction
There essentially can never be a business without a happy customer. But how can a business keep its customer happy? As a rule of thumb, customers want quality products and services. They want value for their money, answers to their questions, and solutions to their unmet needs. Implementing an automated process management system that increases customer satisfaction and shorter time-to-market for products and services can help create “wow” encounters that propel customers to spread the word about your business.
Nehru once said, “Obviously, the highest type of efficiency is that which can utilize existing material to the best advantage.” I say he hit the nail right on the head with that line. An HR management system is a business automation tool that streamlines tracking of anything HR and employee-related – things that include automating and creating workflow processes for common HR functions like hiring, vacation/leave of absence requests, even terminations. With this type of application, the people comprising your HR department no longer need to suffer from errors and inefficiencies arising from lack of automation, or existing applications and processes.
3. Team collaboration
Teamwork is the fuel that allows ordinary people to achieve extraordinary results. That, perhaps, is the best way to embody team collaboration. Teamwork, however, isn’t something that simply materializes out of thin air. First and foremost, there has to be an environment of trust where the members of the team suspend their personal interests and synchronize their efforts towards the attainment of one specific goal. With the transparency and synchronization provided by a structured process system, you can rest assured that your people are working together towards a common goal. As well, individual accomplishments are geared toward your business’ goals and objectives, resulting in greater team satisfaction as collaboration and best practices are improved.
The Dalai Lama definitely knew what he was talking about when he said that lack of transparency results in distrust and a deep sense of insecurity. This not only applies to society as a whole. It also holds true in a business environment. That being the case, it’s essential to not forget that in selecting an automation system, transparency not only results from open communication, but from a carefully designed workflow automation tool. Your automation tool should allow each member of your team to see how his/her individual tasks contribute to the project overall. This results in a motivated team and an end-result that’s poised to meet, if not exceed, all expectations.
5. Cost savings
Given the difficult macro trends affecting every economy in the world, who wouldn’t want to score big savings nowadays? Especially in business, cutting down on costs – better yet, maximizing existing costs – should help the business get the most out of its investments. Implementing a well-designed automation system that simplifies process workflows while providing enough wiggle room for changes, even on the fly, promotes team collaboration and improves overall visibility while helping your business save some 30% to 50% in overhead expenses.